Richtlinien für Rückerstattungen
For hygiene reasons, no returns will be accepted for roll-ons, Musc Tahara, or any opened or unpackaged product. Some products are sealed with a label; they will not be accepted if the label is removed.
If a product does not suit you and you ultimately wish to return it, simply contact us at givenia@givenia.com within 14 days: Return by postal parcel. (article L.121-16 of the Consumer Code)
- Please note that return costs will be borne by the sender.
The refund for the product(s) will be made within 14 days from the date of receipt of your returned package. The refund will be made using the payment method used when ordering to the billing address of the order. All amounts paid will be refunded to you as soon as the entire order is returned.
You are responsible for the return shipping costs. You will pay the return shipping costs directly to the carrier of your choice.
If the return is due to a defective or non-compliant item, please contact customer service.
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes which cannot be substantially attributed to his or her independent commercial or professional activity.)
Cancellation Policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and that these are or will be delivered uniformly;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered goods delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must contact Iconic Perfumes Group Kraijenhoffstraat, 137 A 1018 RG Amsterdam, email address: contact@iconicltd.uk by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You may use the content of the model withdrawal form listed below on this page, but it is not obligatory.
To meet the cancellation deadline, you simply need to send your communication regarding your right to cancel before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we will reimburse you immediately and at the latest within 14 days from the date on which we received notification of your cancellation of this contract for all payments we have received from you, including delivery costs (with the exception of the supplementary costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us). For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided evidence of having returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period expires.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling which is not necessary to verify the nature, properties and functionality of the goods.
Reasons for exclusion or expiration
The right of withdrawal does not exist for contracts...:
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which may spoil quickly or whose expiry date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on market fluctuations over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts ...:
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Model withdrawal form
(If you wish to cancel the contract, please complete this form and return it.)
- Email address: givenia@givenia.com
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- date
(*) Delete if inapplicable.